The questions
small business owners ask us most.

// Getting started

• How quickly can my website go live?+

  Fast. Our websites are live within 24 hours of payment. Because everything is built in-house by our team, there's no agency queue slowing the project down — you're online and taking calls the next day.
• What do you need from me to start building?+

  Just the basics — your business name, service list, service area, a couple of photos if you have them, and how you want customers to reach you. If you don't have copy, logos, or photos, we handle that too. You do not need to write a single word to get a professional site.
• I don't have a logo or brand colors. Can you still help?+

  Yes. Our Logo & Branding Design add-on gives you a custom logo and cohesive brand direction, and it stacks with matching design add-ons for business cards, Facebook graphics, and yard signs / window decals / stickers. You end up with one consistent identity across the site, print, and social.

// Packages

• What packages do you offer?+

  Seven tiers, each one building on the last. Digital Business Card is a single lightweight page with your logo, a call-to-action, and an embedded map. MVP adds mobile optimization and 3 local service-area pages inside a 5-mile radius. Momentum expands to up to 10 pages with a photo gallery and owner login (10-mile reach). Authority pushes to 20 pages and wider regional SEO (20-mile reach). Elevate covers up to 40 service-area pages (40-mile reach). Dominion saturates an 80+ mile radius with up to 160 pages. Online Shop is our full e-commerce build for stores that need to actually sell.
• Which package is right for a local service business like plumbing, roofing, or landscaping?+

  Most service businesses land on Momentum or Authority. Momentum gives you up to 10 pages and a 10-mile reach — enough to cover one town well. Authority doubles that with up to 20 pages and a 20-mile radius, which is the sweet spot for anyone routing trucks across multiple towns. Both include mobile optimization, service-area SEO, and owner login.
• Do you build online stores?+

  Yes. The Online Shop package covers up to 40 items we input for you, unlimited additional items you can add yourself, up to 8 supporting site pages, employee login, and payment processing — all included, no separate add-on. It does require an active Hosting + Management (or higher) plan so the store, orders, and payments stay monitored.
• Can you build custom features like booking, portals, or dashboards?+

  Yes — we offer a Booking System add-on, a Customer Portal add-on, and Payment Integrations as first-class add-ons on top of any package. For anything more bespoke (custom CRMs, calculators, quoting tools, third-party API work) our API Integrations add-on is quoted per project so you only pay for what you actually need.
• What's a Digital Business Card and who is it for?+

  It's our simplest offering — a single polished page with your .com domain, logo, a short overview, one big call-to-action button, and an embedded map. Perfect for solo operators, tradespeople, and referral-driven businesses that mostly need something professional to hand out on a QR code or link from social. We also offer a Virtual Business Card add-on that pairs beautifully with it.
• How much of my town will my website actually reach?+

  Reach scales with the package. MVP targets a 5-mile radius, Momentum a 10-mile radius, Authority a 20-mile radius, Elevate a 40-mile radius, and Dominion saturates 80+ miles. That's driven by how many service-area pages we build and how deeply we target the surrounding towns, cities, and neighborhoods.

// SEO & visibility

• Will my site actually show up on Google?+

  That's the whole point. Every package from MVP up ships with a 100 SEO score baseline — clean semantic HTML, fast load times, mobile-first layouts, schema markup, sitemaps, and route-level meta tags. Higher tiers layer on more service-area pages so you show up in more surrounding towns, not just your home city.
• Do you handle local SEO and Google Business Profile?+

  Yes. Local SEO is baked into every package (from MVP up) through targeted service-area pages. Google Business Profile is a separate Setup & Walkthrough add-on where we build out or clean up your profile, align it with your website's schema, and walk you through how to keep it fed. Combined, that's the play that puts small businesses in the map pack.
• How is your SEO different from a big agency's?+

  Agencies sell reports. We ship results. Because we control the code, the hosting, and the content, we can fix issues in minutes instead of billing hours to log tickets. You get the same technical SEO the big brands use — engineered for small businesses that need calls, not slide decks.

// Performance & tech

• Why does website speed matter?+

  Every extra second of load time drops conversions and rankings. Our sites regularly score 95–100 on Google's Core Web Vitals — that means visitors don't bounce, Google ranks you higher, and mobile users on weak signal still see your business clearly.
• Are the sites mobile-friendly?+

  Every package from MVP up includes mobile optimization as a core feature — built mobile-first, then scaled up to tablet and desktop. More than 70% of local searches happen on a phone, so if your site doesn't feel native on mobile you lose the lead before they read a word.
• What technology do you build on?+

  Modern React with TanStack Start, server-rendered for SEO, deployed on a global edge network. Translation: enterprise-grade infrastructure without the enterprise-grade bill. Your site loads instantly whether the visitor is next door or across the country.

// Ongoing care

• What are the ongoing plans and what do they cover?+

  Three tiers. Hosting keeps your site alive and includes 1 minimal revision per month. Hosting + Management (our Best Value tier) adds payment-systems support and up to 2 small updates per month. Hosting, Management & Support layers on priority 24-hour phone support, 2 revisions per month, and advanced monitoring. You can move between tiers any time.
• Do I have to keep paying monthly, or can I own the site outright?+

  Both options exist. Our monthly plans are month-to-month with no long-term contract. If you'd rather own the site outright, we offer an Outright Purchase option — one-time payment based on the package + add-ons, with full ownership and the freedom to transfer the site anywhere. Ongoing support is not included in outright purchases.
• Can I edit the site myself later?+

  Momentum and higher include an owner login so you can manage content without touching code. Most clients still prefer to text us the update — we handle it inside the monthly small-update allowance and it's usually done the same business day.

// Ownership & trust

• Who owns the finished website?+

  As a SaaS company, we retain possession of the code.  If you choose the Outright Purchase option, you'll create an account with our host and we'll transfer the site into your workspace. If you'd rather move it to a different host after purchase, that migration can be done by you from the native workspace.
• Do you keep my information private?+

  Yes. We don't sell data, we don't share client lists, and we don't share your project details with anyone outside the studio. Every project is handled directly by our team, not offshored or subcontracted.

// Support

• What happens if something breaks?+

  Call, text, or email — you'll reach a real person. Clients on Hosting, Management & Support get priority 24-hour phone response; everyone on a monthly plan gets same-business-day attention. Because we host and maintain the sites we build, we can push a fix immediately instead of routing you through a support desk.
• How do we get started?+

  Book a free website audit or send us a message from the contact page. We'll review your current site (or your competitors' sites if you don't have one yet), map out the best package for your goals, and give you a clear next step — no hard sell.